AI Policy

Last updated: September 2025

At Smartworks Solutions, Inc., we believe in transparency and trust when it comes to how we use Artificial Intelligence ("AI") technologies. This AI Policy explains how we use AI in connection with our website, services, and interactions with customers. It is designed to help you understand how AI may impact your experience with us.

1. Purpose of AI Use

We use AI to improve your experience with our brand. Specifically, our use of AI includes:

  • Marketing Support: AI helps us personalize marketing messages, promotions, and recommendations so they are more relevant to you.
  • Customer Preferences: AI assists us in remembering details you share with us (such as preferences, past orders, or interests) so that we can better serve you.
  • Efficiency: AI may help us streamline internal processes, such as analyzing general customer trends, to improve our products and services.

2. Data We Use with AI

To deliver these AI-enhanced experiences, we may use information such as:

  • • Information you provide directly (e.g., contact details, order history, preferences).
  • • General interaction data (e.g., website visits, engagement with marketing).

We apply AI tools only to the information needed to provide you with better service and communication.

3. Data Sharing & Security

We take your privacy seriously.

  • No Selling of Data: We never sell your personal data to anyone.
  • No Sharing with Outside Companies: We do not share your information with third-party companies for their own marketing or sales purposes.
  • Service Providers: In limited cases, we may use trusted service providers (such as cloud hosting or email platforms) to help us operate, but they are strictly bound to use your data only for our business purposes and never for their own.
  • Security: We apply reasonable safeguards to protect the data we handle, including information processed by AI systems.

4. Human Oversight

AI does not make final decisions about your relationship with us. All AI-driven insights are subject to human review and oversight, ensuring fairness, accuracy, and accountability.

5. Your Choices

You are always in control of your information.

  • • You may opt out of receiving AI-personalized marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.
  • • If you would like us not to use AI to remember your preferences, you may request that we delete or reset this data.

6. Updates to This Policy

We may update this AI Policy from time to time to reflect new technologies, uses, or regulatory requirements. Any updates will be posted on this page with a revised "Last Updated" date.

7. Contact Us

If you have questions about this AI Policy or our use of AI, please contact us at:

Smartworks Solutions, Inc.

200 Portland St, Boston, MA 02114

Email: privacy@smartwrks.com